Before I placed the order I asked several questions over the phone. I was treated with courtesy and given thorough answers. When I subsequently placed the order it arrived before I even knew it was on the way. When it arrived on my front porch, the package was in perfect shape - absolutely no shipping damage - not even scuffing of the cardboard box. When I oopened it, I found the battery was fully charged and all the tools I needed to complete the MINIMAL assembly steps were included. Maybe I didn't read the promotional material carefully enough, but I didn't expect the controller watch to be part of the package, but it was included. Finally, the SpinShot 2 Plus High Speed model, worked perfectly when I rolled it out onto the court. I used to love tennis until it became too difficult to chase the balls - as the machine was feeding balls to my grandchildren, I suddenly realized that even I could enjoy it since the balls could be set to predictably come withing my limited striking range. It's not the same as a good competitive game, but it allowed me to get off the sidelines and hit a few. I'm very grateful for that.