Shipping Policy
Order Confirmation
As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
Order Shipment
If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within 5 business days. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within 5 business days of your order please email us at info@prosportsequip.com.
Miscellaneous Shipping Information
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We cannot ship to PO boxes.
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Non-standard shipping surcharges will apply to isolated service areas, such as remote areas, areas not readily accessible by a delivery vehicle, islands, etc., as defined by the shipper. These circumstances occur less than 1% of the time.
Delivery Times
You can estimate the deliver time to your home or business by viewing the tracking number in the email we send to you. This refers to the time from when your order leaves the warehouse. The total delivery time for your order varies from manufacture and how quick they can process orders. The diagram below shows how the delivery process is broken down into pre-ship processing time and shipping time.
Processing time is the time it takes from when you submit your order to when the product leaves the warehouse. The "Ships Within" time frame listed with products on the website applies to this time frame. For example, if you order a product that reads "Ships Within: 5 business days", this means that the product typically leaves the factory within 5 business days. If there will be any additional time required to process your order, we will notify you immediately to confirm the delivery period.
This time is needed for products that are shipped to you directly from our manufacturers. The manufacturers need this time to fulfill your order. Shipping time is measured when your order leaves the warehouse to when it arrives at your address. Actual shipping time can vary between 5-10 business days. Contact our helpful customer service experts at ( 866) 400-0424 for more information.
Did your shipment arrive damaged or defective?
Please report damaged or defective merchandise to us immediately by email phone. Photos of the items and the packaging would be greatly appreciated. This will speed up our resolution process. We strongly recommend at the time of delivery, if your notice any packages that look dented, crushed or just not right, open them immediately and inspect the contents. If the contents appear to be damaged, please notate it on the delivery ticket, refuse that item only and contact us as soon as possible for instructions.
We Let Our Customers Speak For Us!
Installed new tennis nets at our condominium. Easy to install,tough material
Owners love the new look.
Neighborhood kids are going to love this at our community clubhouse parking lot!
Wilsonville Parks and Rec has purchased five adjustable basketball hoops over the years through Pro Sports Equipment. They are always quick to respond, reliable, and have competitive pricing. Mario is easy to work with, and our orders are always shipped out quick. Having adjustable hoops in our parks allows us to adjust the hoop based on the age group that is playing- super useful for a wide variety of summer camp usage.
I like this site, and the buying process was quick and easy. The significant benefit was free shipping. Also, customer care was always available above and beyond to ensure the product was delivered.
Works perfectly with the pitching machine. Couldn’t be happier.
Nice ball machine for beginners to learn to Dink and hit balls middle court. Not a lot of power. Feeding the balls takes time and having to turn the machine off once all balls are pitched is a bit much. But with that said, it will be perfect for my Baby Dills Pickleball Beginner's Class.
I love this rebounder it’s amazing😝
Excellent mound for the price. Will work for most kids up to 12 ... but for a typical 10+ yo it will be more of a step off mound, which still works for practice.
Mario and his team were great to work with through the ordering process, submittal process and finally the delivery process. Great Customer Service was experienced with this purchase.
It is awesome! Fits our needs
Mario was very helpful and gave me answers and the information that I needed to pull the trigger on this purchase. The pitching machine showed up on time. The fungo mode has allowed us to get a ton of reps in on the infield and outfield. The Pitching machine is as accurate as ever! The off speed pitches have helped our hitters adjust. Great product
Purchased this net for my granddaughter. The feedback is that she loves it.
Absolutely love this machine. I am an 11u coach and the kids love hitting off it. We do fly balls with it and grounders also. They are always wanting to challenge themselves with the higher speeds. My son loves it as we can use it at home.
Our non-profit West Frankfort Recreation Association needed to make a field serve both softball and baseball teams. The portable mound we purchased from Pro Sports Equip was exactly what we needed to accomplish our goal. The product is well-constructed, quickly delivered, and just the right size for our needs. Oh, and the price and free shipping were also advantages! I heartily recommend Pro Sports Equip.
George Hopkins
WF Recreation Assn
What a great company and product. It was quick delivery and the soccer goals were fantastic. The follow up from the company was excellent. Will be ordering more items soon.