Shipping Policy
Order Confirmation
As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
Order Shipment
If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within 5 business days. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within 5 business days of your order please email us at info@prosportsequip.com.
Miscellaneous Shipping Information
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We cannot ship to PO boxes.
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Non-standard shipping surcharges will apply to isolated service areas, such as remote areas, areas not readily accessible by a delivery vehicle, islands, etc., as defined by the shipper. These circumstances occur less than 1% of the time.
Delivery Times
You can estimate the deliver time to your home or business by viewing the tracking number in the email we send to you. This refers to the time from when your order leaves the warehouse. The total delivery time for your order varies from manufacture and how quick they can process orders. The diagram below shows how the delivery process is broken down into pre-ship processing time and shipping time.
Processing time is the time it takes from when you submit your order to when the product leaves the warehouse. The "Ships Within" time frame listed with products on the website applies to this time frame. For example, if you order a product that reads "Ships Within: 5 business days", this means that the product typically leaves the factory within 5 business days. If there will be any additional time required to process your order, we will notify you immediately to confirm the delivery period.
This time is needed for products that are shipped to you directly from our manufacturers. The manufacturers need this time to fulfill your order. Shipping time is measured when your order leaves the warehouse to when it arrives at your address. Actual shipping time can vary between 5-10 business days. Contact our helpful customer service experts at ( 866) 400-0424 for more information.
Did your shipment arrive damaged or defective?
Please report damaged or defective merchandise to us immediately by email phone. Photos of the items and the packaging would be greatly appreciated. This will speed up our resolution process. We strongly recommend at the time of delivery, if your notice any packages that look dented, crushed or just not right, open them immediately and inspect the contents. If the contents appear to be damaged, please notate it on the delivery ticket, refuse that item only and contact us as soon as possible for instructions.
We Let Our Customers Speak For Us!
The pitching machine is just what we needed. Highly recommend!!! Mario is excellent at returning all emails and answering any questions! Go to Pro Sports Equipment for all your sports equipment! AAA+++
Great Price
Great Service
Great Product
Over the Top Customer Service - I will purchase all my equipment through Pro Sports!!
Ordered the Heater Sports Xtender Home Batting Cage for Christmas. Another item on the order was delayed but Mario shipped the cage and we had it in two days! Mario answered all of my questions and I would buy again and I will refer all my friends. Super friendly and very helpful. I'm confident that we will be happy once the weather breaks and we can get it up outside. Thanks Mario!
Bought this goal for my 10 year old son. He and a friend are able to setup and take down within 5 mins. It’s made of great quality and gets tons of usage! Very versatile!
I scoured the Internet to find the best price for the rookie tennis ball machine. Pro sports equipment had the best price by about $20. This was a Christmas present and I was worried delivery would not be before Christmas. I reached out to Mario, and he assured me he would get it delivered in time for Christmas. The delivery was received with more than enough time to wrap the gift before Christmas. We have yet to try out the machine outdoors, but machine seems to work just fine inside the house.
The quality of the product is amazing! It will be around for many years to come.
Very versatile and well built bowling machine. Great customer service. Would recommend for all skill levels players for practice.
Best price online with free shipping in the US. Also used a promo code for extra savings. Immediate acknowledgment of order indicating an update will come when it ships. No further communication for a week. I called the store and Mario informed me the product had shipped and was arriving today. It arrived as advised. Super easy assembly, charge overnight and we put it to use in the morning. Takes a bit to figure out customized drills, but the preset ones are simple to use and provide a nice variety for one or two players. Love the machine overall but wish it would maintain wifi connectivity better during use. Lots of reconnecting when the phone is on the opposite side of the court.
My son practices daily with this machine. Exceptional value compared to other machines, customer service with Mario is excellent. Couldn’t be happier and this and to boot no more soaking my shoulder in Epson salt. Highly recommend.
Champion Sports 3.0 mm Official Size Soccer Net 203
This hitting cube is just what we were looking for to turn our garage into a batting cage for our daughter. The best part is it's big enough to leave up and we can park the vehicle right inside it so it can stay up all winter in our garage. The backstop on this is amazing! No more balls flying out and popping back at us. Lowest price I could find and super fast shipping! Outstanding job Pro sports Equip!
This backstop is awesome. You can get inside the net area. No more pop flies behind the backstop.
Plus the shipping was super fast. You can't go wrong here.
I appreciate your kindness. Even though I’m not a professional athlete, I bought the mini rebounder so I can play Pickleball or tennis around the house. I did a lot of research, and I didn’t find the mini rebounder till the last moment. There were a few videos on youtube. If it helps, if you do more youtube videos, so people know about your product. I think you might have a hidden audience, with senior citizens, with pickleball. I couldn’t afford the bigger rebounder. The price would be a deterrent. There are probably more people like me, just playing for fun.
Alecia Singer
Great machine. Use it all the time, light weight and helped my game. Thanks
So easy to move the throwing Machine around to different places on the field.
