Shipping Policy
Order Confirmation
As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
Order Shipment
If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within 5 business days. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within 5 business days of your order please email us at info@prosportsequip.com.
Miscellaneous Shipping Information
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We cannot ship to PO boxes.
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Non-standard shipping surcharges will apply to isolated service areas, such as remote areas, areas not readily accessible by a delivery vehicle, islands, etc., as defined by the shipper. These circumstances occur less than 1% of the time.
Delivery Times
You can estimate the deliver time to your home or business by viewing the tracking number in the email we send to you. This refers to the time from when your order leaves the warehouse. The total delivery time for your order varies from manufacture and how quick they can process orders. The diagram below shows how the delivery process is broken down into pre-ship processing time and shipping time.
Processing time is the time it takes from when you submit your order to when the product leaves the warehouse. The "Ships Within" time frame listed with products on the website applies to this time frame. For example, if you order a product that reads "Ships Within: 5 business days", this means that the product typically leaves the factory within 5 business days. If there will be any additional time required to process your order, we will notify you immediately to confirm the delivery period.
This time is needed for products that are shipped to you directly from our manufacturers. The manufacturers need this time to fulfill your order. Shipping time is measured when your order leaves the warehouse to when it arrives at your address. Actual shipping time can vary between 5-10 business days. Contact our helpful customer service experts at ( 866) 400-0424 for more information.
Did your shipment arrive damaged or defective?
Please report damaged or defective merchandise to us immediately by email phone. Photos of the items and the packaging would be greatly appreciated. This will speed up our resolution process. We strongly recommend at the time of delivery, if your notice any packages that look dented, crushed or just not right, open them immediately and inspect the contents. If the contents appear to be damaged, please notate it on the delivery ticket, refuse that item only and contact us as soon as possible for instructions.
We Let Our Customers Speak For Us!
The process was seamless and the product was amazing. Satisfaction is their number 1 priority. Mario answered every question I had quickly and helped me through the whole purchasing process. The goals we beautiful and my 700 students have thoroughly enjoyed playing on them each week. I was also pleasantly surprised to be given two basketball racks for free when my purchase arrived. I will continue to use this company for all my needs.
Since I received the total spike volleyball machine from Pro equipment , I have elevated my volleyball practices and have enhanced my players confidence. This enhancement to my players development has been recognized by All of my players parents and other coaches from my club . Thank you Pro Equipmwnt for your service and sending this game changing device to me before my season .
Great product, very durable and fly true.
Really great machine for the price. Well packaged and arrived on time. Pro sports equip is very professional and offers excellent communication and updates on your product. My son is a goalkeeper and is very happy to be able to train with this machine.
Did quite a bit of research on ball machines before I settled on the titan. Absolutely love this machine. Being able to control it from across the court is awesome. The lob function is solid as well as being able to put different spins on the ball. The random feature is amazing at making me have to move and be ready for anything. Overall love it thus far.
I received my replacement iron Mike pitching hands quickly. Very easy.
Well worth its high price, especially with all-in-one ball hopper and drill app, the Titan One is the best investment in improving my game.
You’ve got to check this out—I’m using the SwingAway, and it’s fantastic! My son absolutely loves it and uses it five times a week. The improvement in his hitting was noticeable right away!
Great company to work with. They shipped the hack attack very quickly and their pricing was the best i could find anywhere. We will definitely use Pro Sports Equip again.
Football Booster Parent here and both our JV and Varsity teams love this. Mario helped me place the order and our water system shipped faster than anywhere else we looked and arrived in perfect condition!
We were really happy with the high quality of this product and how quickly pro sports was able to get us this equipment. If I could give 10 stars I would!
High quality, sturdy, and nice tires!
Pro sports equipment is the go to place for all your sporting good needs. Mario was great answering all my before purchase questions and even followed after delivery. Mario goes above and beyond with customer service. Will purchase from here again.
Thank You Mario
Your prices are great and shipping was awesome. Thank you very much for making these affordable. Will definitely do business with you again.
Very simple and easy to restring.