Shipping Policy
Order Confirmation
As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
Order Shipment
If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within 5 business days. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within 5 business days of your order please email us at info@prosportsequip.com.
Miscellaneous Shipping Information
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We cannot ship to PO boxes.
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Non-standard shipping surcharges will apply to isolated service areas, such as remote areas, areas not readily accessible by a delivery vehicle, islands, etc., as defined by the shipper. These circumstances occur less than 1% of the time.
Delivery Times
You can estimate the deliver time to your home or business by viewing the tracking number in the email we send to you. This refers to the time from when your order leaves the warehouse. The total delivery time for your order varies from manufacture and how quick they can process orders. The diagram below shows how the delivery process is broken down into pre-ship processing time and shipping time.
Processing time is the time it takes from when you submit your order to when the product leaves the warehouse. The "Ships Within" time frame listed with products on the website applies to this time frame. For example, if you order a product that reads "Ships Within: 5 business days", this means that the product typically leaves the factory within 5 business days. If there will be any additional time required to process your order, we will notify you immediately to confirm the delivery period.
This time is needed for products that are shipped to you directly from our manufacturers. The manufacturers need this time to fulfill your order. Shipping time is measured when your order leaves the warehouse to when it arrives at your address. Actual shipping time can vary between 5-10 business days. Contact our helpful customer service experts at ( 866) 400-0424 for more information.
Did your shipment arrive damaged or defective?
Please report damaged or defective merchandise to us immediately by email phone. Photos of the items and the packaging would be greatly appreciated. This will speed up our resolution process. We strongly recommend at the time of delivery, if your notice any packages that look dented, crushed or just not right, open them immediately and inspect the contents. If the contents appear to be damaged, please notate it on the delivery ticket, refuse that item only and contact us as soon as possible for instructions.
We Let Our Customers Speak For Us!
It's our second tackling sled. We have used one for several years with great results and the sled is still in perfect shape. We do put it in the shed during the winter months.
Almost a most to easily move the pitching machine on and off the field and back into a trailer.
I ordered a pop up dummy to work on d-line technique with my son. The product is top notch and communication with the company has been great.
We just got our Pitch Pro 898 a few weeks back and have played 4 games on it so far. Seems very durable.....pitchers like it. Its big enough to make all the pick off moves that are needed. Its a bit heavy as a once piece unit but i think its the way to go vs. having pieces that fit together. The turf has a nice feel to it for the pitcher. We decided to not allow any cleats on it to prolong the life of the turf. Overall, very happy with it so far.
Before I placed the order I asked several questions over the phone. I was treated with courtesy and given thorough answers. When I subsequently placed the order it arrived before I even knew it was on the way. When it arrived on my front porch, the package was in perfect shape - absolutely no shipping damage - not even scuffing of the cardboard box. When I oopened it, I found the battery was fully charged and all the tools I needed to complete the MINIMAL assembly steps were included. Maybe I didn't read the promotional material carefully enough, but I didn't expect the controller watch to be part of the package, but it was included. Finally, the SpinShot 2 Plus High Speed model, worked perfectly when I rolled it out onto the court. I used to love tennis until it became too difficult to chase the balls - as the machine was feeding balls to my grandchildren, I suddenly realized that even I could enjoy it since the balls could be set to predictably come withing my limited striking range. It's not the same as a good competitive game, but it allowed me to get off the sidelines and hit a few. I'm very grateful for that.
Order Pitch machine with carousel, remote and hauler. Delivery was well and all works well. Happy with order.
Great service!!!!!!! Great company to deal with!!!!!
Surprised how fast it came in like a week or so and it may seem like it’s expensive but the quality is bad none better than anything you will get at your local dicks sporting goods
Amazing customer service. Don’t go anywhere else!!!
Received with two missing screws and played on the bottom out of adjustment. They sent me a new one I return the old one very happy
Mario and Pro Sports are the absolute BEST! Great communication, customer service and attention to detail. Will never go anywhere else! Thanks Mario - Kevin
So far so good; net working really well in yard and far better than usual Amazon type goals. This one is strong and sturdy and big enough for good target practice. Goal/net size works well for 9 year old and a yard that’s not too big.
I love this product for my High school guys striking small target areas
Amazing customer service and great product has made me a customer for life.
Incredible communication, super fast shipping, unbelievably good service. Highly recommended company to buy from!!