Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If a delivery is refused for any reason other than a damaged product, a 20% restocking fee will be charged to the card on file. All returns after 30 days will not be accepted. If you refuse a delivery with no valid reason or for buyer's remorse, you will be charged a 20% restocking fee and will also be responsible for the return shipping charges.
THIS IS A MUST - All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) non-returnable. If you refuse a delivery with no valid reason or for buyer's remorse, you will be charged a 20% restocking fee plus return shipment.
PRODUCTS NOT ELIGIBLE FOR RETURN
- Custom orders (i.e. products that are custom made or made-to-order).
- Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.
- Any product that is not in resalable condition.
- Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by www.prosportsequip.com
- Any product that is not in the original box with sufficient packaging materials.
To start a return, you can contact us at returns@prosportsequip.com. If your return is accepted, we will give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@prosportsequip.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We Let Our Customers Speak For Us!
It's our second tackling sled. We have used one for several years with great results and the sled is still in perfect shape. We do put it in the shed during the winter months.
Almost a most to easily move the pitching machine on and off the field and back into a trailer.
I ordered a pop up dummy to work on d-line technique with my son. The product is top notch and communication with the company has been great.
We just got our Pitch Pro 898 a few weeks back and have played 4 games on it so far. Seems very durable.....pitchers like it. Its big enough to make all the pick off moves that are needed. Its a bit heavy as a once piece unit but i think its the way to go vs. having pieces that fit together. The turf has a nice feel to it for the pitcher. We decided to not allow any cleats on it to prolong the life of the turf. Overall, very happy with it so far.
Before I placed the order I asked several questions over the phone. I was treated with courtesy and given thorough answers. When I subsequently placed the order it arrived before I even knew it was on the way. When it arrived on my front porch, the package was in perfect shape - absolutely no shipping damage - not even scuffing of the cardboard box. When I oopened it, I found the battery was fully charged and all the tools I needed to complete the MINIMAL assembly steps were included. Maybe I didn't read the promotional material carefully enough, but I didn't expect the controller watch to be part of the package, but it was included. Finally, the SpinShot 2 Plus High Speed model, worked perfectly when I rolled it out onto the court. I used to love tennis until it became too difficult to chase the balls - as the machine was feeding balls to my grandchildren, I suddenly realized that even I could enjoy it since the balls could be set to predictably come withing my limited striking range. It's not the same as a good competitive game, but it allowed me to get off the sidelines and hit a few. I'm very grateful for that.
Order Pitch machine with carousel, remote and hauler. Delivery was well and all works well. Happy with order.
Great service!!!!!!! Great company to deal with!!!!!
Surprised how fast it came in like a week or so and it may seem like it’s expensive but the quality is bad none better than anything you will get at your local dicks sporting goods
Amazing customer service. Don’t go anywhere else!!!
Received with two missing screws and played on the bottom out of adjustment. They sent me a new one I return the old one very happy
Mario and Pro Sports are the absolute BEST! Great communication, customer service and attention to detail. Will never go anywhere else! Thanks Mario - Kevin
So far so good; net working really well in yard and far better than usual Amazon type goals. This one is strong and sturdy and big enough for good target practice. Goal/net size works well for 9 year old and a yard that’s not too big.
I love this product for my High school guys striking small target areas
Amazing customer service and great product has made me a customer for life.
Incredible communication, super fast shipping, unbelievably good service. Highly recommended company to buy from!!