Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If a delivery is refused for any reason other than a damaged product, a 20% restocking fee will be charged to the card on file. All returns after 30 days will not be accepted. If you refuse a delivery with no valid reason or for buyer's remorse, you will be charged a 20% restocking fee and will also be responsible for the return shipping charges.
THIS IS A MUST - All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) non-returnable. If you refuse a delivery with no valid reason or for buyer's remorse, you will be charged a 20% restocking fee plus return shipment.
PRODUCTS NOT ELIGIBLE FOR RETURN
- Custom orders (i.e. products that are custom made or made-to-order).
- Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.
- Any product that is not in resalable condition.
- Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by www.prosportsequip.com
- Any product that is not in the original box with sufficient packaging materials.
To start a return, you can contact us at returns@prosportsequip.com. If your return is accepted, we will give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@prosportsequip.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We Let Our Customers Speak For Us!
The pitching machine is just what we needed. Highly recommend!!! Mario is excellent at returning all emails and answering any questions! Go to Pro Sports Equipment for all your sports equipment! AAA+++
Great Price
Great Service
Great Product
Over the Top Customer Service - I will purchase all my equipment through Pro Sports!!
Ordered the Heater Sports Xtender Home Batting Cage for Christmas. Another item on the order was delayed but Mario shipped the cage and we had it in two days! Mario answered all of my questions and I would buy again and I will refer all my friends. Super friendly and very helpful. I'm confident that we will be happy once the weather breaks and we can get it up outside. Thanks Mario!
Bought this goal for my 10 year old son. He and a friend are able to setup and take down within 5 mins. It’s made of great quality and gets tons of usage! Very versatile!
I scoured the Internet to find the best price for the rookie tennis ball machine. Pro sports equipment had the best price by about $20. This was a Christmas present and I was worried delivery would not be before Christmas. I reached out to Mario, and he assured me he would get it delivered in time for Christmas. The delivery was received with more than enough time to wrap the gift before Christmas. We have yet to try out the machine outdoors, but machine seems to work just fine inside the house.
The quality of the product is amazing! It will be around for many years to come.
Very versatile and well built bowling machine. Great customer service. Would recommend for all skill levels players for practice.
Best price online with free shipping in the US. Also used a promo code for extra savings. Immediate acknowledgment of order indicating an update will come when it ships. No further communication for a week. I called the store and Mario informed me the product had shipped and was arriving today. It arrived as advised. Super easy assembly, charge overnight and we put it to use in the morning. Takes a bit to figure out customized drills, but the preset ones are simple to use and provide a nice variety for one or two players. Love the machine overall but wish it would maintain wifi connectivity better during use. Lots of reconnecting when the phone is on the opposite side of the court.
My son practices daily with this machine. Exceptional value compared to other machines, customer service with Mario is excellent. Couldn’t be happier and this and to boot no more soaking my shoulder in Epson salt. Highly recommend.
Champion Sports 3.0 mm Official Size Soccer Net 203
This hitting cube is just what we were looking for to turn our garage into a batting cage for our daughter. The best part is it's big enough to leave up and we can park the vehicle right inside it so it can stay up all winter in our garage. The backstop on this is amazing! No more balls flying out and popping back at us. Lowest price I could find and super fast shipping! Outstanding job Pro sports Equip!
This backstop is awesome. You can get inside the net area. No more pop flies behind the backstop.
Plus the shipping was super fast. You can't go wrong here.
I appreciate your kindness. Even though I’m not a professional athlete, I bought the mini rebounder so I can play Pickleball or tennis around the house. I did a lot of research, and I didn’t find the mini rebounder till the last moment. There were a few videos on youtube. If it helps, if you do more youtube videos, so people know about your product. I think you might have a hidden audience, with senior citizens, with pickleball. I couldn’t afford the bigger rebounder. The price would be a deterrent. There are probably more people like me, just playing for fun.
Alecia Singer
Great machine. Use it all the time, light weight and helped my game. Thanks
So easy to move the throwing Machine around to different places on the field.
