Ordering Policy
Ordering from Pro Sports Equip
We strive to make the order process as easy as possible. Our website is designed to provide a simple, streamlined shopping experience. Orders can be placed online, or can be taken over the phone with one of our helpful Customer Service Experts. We always encourage our customers to call before ordering. Our Customer Service Experts are trained industry experts, willing to go the extra mile to help you with product selection, shipping, or any question you might have. Our Experts are not paid on commission, so you can rest assured that you will never be pressured or hassled. We refuse to outsource our service to third-party call centers. We are here to help!
Mario Raymond & Co. LLC websites reserve the right to refuse or refund any order due to unforeseen circumstances, including pricing errors and online ordering errors. Customers whose orders are affected by such unforeseen circumstances will be contacted within one business day.
Receipts
We ship the majority of our products direct from the manufacturer to your doorstep. This saves warehousing costs and allows us to pass on the savings to you! However, this means that your products will typically arrive without a packing invoice or receipt. Thus, the order confirmation that you receive via email serves as your official receipt. You will see your order number conveniently along the top. If you have discarded, lost, or never received your receipt, no problem; contact our helpful Customer Service Experts, and we'll be happy to send another one.
Cancelling An Order
Once the order is placed with www.prosportsequip.com we will submit an order directly to the manufacturer on your behalf. This occurs immediately after an order is placed by the customer (7 days a week). Once this step has been completed, www.prosportsequip.com and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer.
If your order has already been shipped it cannot be cancelled, but can be returned under our Return Policy. To cancel an order, please call our helpful Customer Service Experts at (866) 400-0424. Since time is of the essence, it's best to call rather than email us. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your credit card statement.
Payment Methods
We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.
Credit Cards – We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Checks – We are happy to accept checks. Checks need to be made out to "Mario Raymond & Co, LLC" (which is the parent company of Prosportsequip.com). Please include your order number on your check and include a copy of your receipt. Please mail your payment to: 39899 Balentine Drive, Suite 200 Newark Ca. 94560. Please be aware that orders paid for via check will not be processed until we receive the check, and the check has cleared the bank. If time is of the essence, we recommend paying via one of the other methods listed above.
Sales Tax
Items sold and shipped to destinations inside California and Pennsylvania are subject to a standard sales tax. All orders to other states are tax-free!
Order Tracking
Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website of the delivery carrier. If you have any questions, or if your delivery seems behind schedule, our friendly Customer Service Experts are always there to help.
Backordered Items
Occasionally due to popularity of an item, a product is placed on backorder until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately by one of our Customer Service Experts.
We Let Our Customers Speak For Us!
Our kids had grown tired of having to fix 2 or 3 water coolers every day for practice and have to tote them back and forth from the practice field to the storage area. Also, sharing and having to keep up with water bottles is no longer an issue. Our kids love it, and our managers love the ease of moving it around campus. Definitely recommend for football teams with large rosters.
The table is fantastic, really made well, and actually easier to move than I anticipated. Mario made the transaction easy and even responded to an email on a Sunday. I ordered it, submitted the art work to him and he took it from there. Really happy with the order.
Took a little long to get it, but very happy with the product!
Works great for our school baseball team
High quality hitting mat. We use on HS softball field to keep dirt moist under the mat and to persevere the integrity of the batters box during BP with 3 teams hitting almost daily.
The Dominator pickleball net is a great net and an excellent value. It is well-made & works better than more expensive nets that I have used in the past. It’s easy to put together and very sturdy. The only minor complaint I have is that the wheels are not easy lock & unlock.
Trigon Sports 7' X 5' ProCage Pitching Z-Screen B6075Z
Excellent ball machine, worth the price! We use the machine with our teams everyday. The Ace Attack really sets itself apart when used for working on returning serve. I highly recommend this ball machine.
I was led to believe we were purchasing 2 black gooseneck poles with the options of choosing according to the picture next to our selection. To our suprise, we were told the company stopped doing that years ago. Heres the response from the salesman. The picture has since been removed.
Re: A shipment from order #7992 is on the way
Inbox
Mario Salazar
Tue, Aug 22, 11:26 AM (8 days ago)
to me
I am sorry Denis, I know the picture shows black poles but the come galvanized only. We no longer color them. I do apologize for the confusion.
On Tue, Aug 22, 2023 at 7:36 AM Denis Prisk wrote:
Good Morning Mario
I recently received shipment of my order below.
I chose this item because it was black but we received silver, unfinished poles.
Can you assist?
Thank you for the technical support, informative feedback, advice in my purchase. Our baseball team and parents are impressed and grateful for what this machine will add to the team's development on the field.
Got the shipment quickly. Sleeves fit great on daughter with skinny arms. Longer than expected, but can easily be folded/scrunched.
Our organization recently purchased the two man sled and it has been a great addition to our program. The sled was assembled in under 10 minutes and I love the release pin on the pad to store them each night and ensure they are secure and extend their life.
Highly recommended for youth programs everywhere!
Worked Great for our Needs. Well worth the wait.
Better Baseball 7x7 Bullet Sock Net Screen SOCKNET7X7
I have enjoyed it. It may need secured to the ground during heavy thunderstorms with high winds. I have faith this product will give you a good opportunity to hone your skills.