Ordering Policy
Ordering from Pro Sports Equip
We strive to make the order process as easy as possible. Our website is designed to provide a simple, streamlined shopping experience. Orders can be placed online, or can be taken over the phone with one of our helpful Customer Service Experts. We always encourage our customers to call before ordering. Our Customer Service Experts are trained industry experts, willing to go the extra mile to help you with product selection, shipping, or any question you might have. Our Experts are not paid on commission, so you can rest assured that you will never be pressured or hassled. We refuse to outsource our service to third-party call centers. We are here to help!
Mario Raymond & Co. LLC websites reserve the right to refuse or refund any order due to unforeseen circumstances, including pricing errors and online ordering errors. Customers whose orders are affected by such unforeseen circumstances will be contacted within one business day.
Receipts
We ship the majority of our products direct from the manufacturer to your doorstep. This saves warehousing costs and allows us to pass on the savings to you! However, this means that your products will typically arrive without a packing invoice or receipt. Thus, the order confirmation that you receive via email serves as your official receipt. You will see your order number conveniently along the top. If you have discarded, lost, or never received your receipt, no problem; contact our helpful Customer Service Experts, and we'll be happy to send another one.
Cancelling An Order
Once the order is placed with www.prosportsequip.com we will submit an order directly to the manufacturer on your behalf. This occurs immediately after an order is placed by the customer (7 days a week). Once this step has been completed, www.prosportsequip.com and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer.
If your order has already been shipped it cannot be cancelled, but can be returned under our Return Policy. To cancel an order, please call our helpful Customer Service Experts at (866) 400-0424. Since time is of the essence, it's best to call rather than email us. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your credit card statement.
Payment Methods
We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.
Credit Cards – We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Checks – We are happy to accept checks. Checks need to be made out to "Mario Raymond & Co, LLC" (which is the parent company of Prosportsequip.com). Please include your order number on your check and include a copy of your receipt. Please mail your payment to: 39899 Balentine Drive, Suite 200 Newark Ca. 94560. Please be aware that orders paid for via check will not be processed until we receive the check, and the check has cleared the bank. If time is of the essence, we recommend paying via one of the other methods listed above.
Sales Tax
Items sold and shipped to destinations inside the United States are subject to a standard sales tax.
Order Tracking
Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website of the delivery carrier. If you have any questions, or if your delivery seems behind schedule, our friendly Customer Service Experts are always there to help.
Backordered Items
Occasionally due to popularity of an item, a product is placed on backorder until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately by one of our Customer Service Experts.
We Let Our Customers Speak For Us!
The Cornhole posts look great. Delivery a little slow but communication resolved my concern. Ordered nets and post sleeves since delivery of the posts.
Incredible machine! Purchased through Pro Spirts Equip and it came several days earlier than expected. Would buy this machine 100 times over. So accurate and the adjustments are simple and precise. Great buy!!
I am absolutely satisfied with my Rogers bases (3) purchase
My order arrived in a timely manner and I'm very happy with the quality
Quick turnaround
Works perfectly right out of the box and fun to program different drills. Look out Pickle ball world, here i come!
It’s brand knew actually it’s perfect u need another
Padding was just what we needed. Well made looks like it will outlast me for sure. Thanks
Great service and easy to work with for our first order with Pro Sports Equip!
We have in the past, bought the lesser model dominator sets. These two new Pro Dominators we just acquired are the real thing.
I was in a bind everybody I was ordering equipment from even my manufacturer couldn't get the equipment there on time. I was needing the hoop in time for the grant it had to be in before April 1st. He got it to me in time not only did he respond to me asking when I was going to ship he said he would make sure he would take care of it and get it done. He helped not only my business as well as the city they would have lost their grant if they wouldn't have got it there on time.
Otherwise they would have lost the money for the hoop and we all would have been out of luck. Thank you so much Mario!
Jason
We received rail padding for fence posts that were out on the field. It was very easy to install and it looks professional. We could not be happier.
Purchased this stringing machine for my personal use - I have used many stringing machines for work - this is one of the best at this price point!
Mario at Pro Sports Equip went above and beyond in helping me get this purchase done, I am beyond grateful for the help - and I will be referring Pro Sports Equip to all my colleagues!
Purchased this for residential home. Set up was not overly difficult but will definitely need an excavating crew.
to dig footers and install poles. My paint can was damaged by delivery and Pro Sports replaced it with simple picture taken and given to them. I searched several vendors and chose Pro Sports as price was most reasonable and service/follow up was competent where you do not have to chase the vendor. Because of the service, I will be purchasing ancillary equipment needed to complete the project spring of 2025 such as pitching machine, protective nets, etc.
We could not be happier with our purchase. This light is well-made with exceptional detail put into the assembly and disassembly as well as the carrying case. We are looking forward to using this light for night sports and camping!
Was exactly what I thought it was going to be. My son is already using it for DE drills.
What customers think about the store
Pro Sports Equipment offers high quality sports gear with reasonable prices and excellent customer service. Users praise the company's efficiency, professionalism, and prompt communication throughout the ordering and delivery process. The products are well-mad...
