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Ordering Policy

Ordering from Pro Sports Equip

We strive to make the order process as easy as possible. Our website is designed to provide a simple, streamlined shopping experience. Orders can be placed online, or can be taken over the phone with one of our helpful Customer Service Experts. We always encourage our customers to call before ordering. Our Customer Service Experts are trained industry experts, willing to go the extra mile to help you with product selection, shipping, or any question you might have. Our Experts are not paid on commission, so you can rest assured that you will never be pressured or hassled. We refuse to outsource our service to third-party call centers. We are here to help!

Mario Raymond & Co. LLC websites reserve the right to refuse or refund any order due to unforeseen circumstances, including pricing errors and online ordering errors. Customers whose orders are affected by such unforeseen circumstances will be contacted within one business day.

Receipts

We ship the majority of our products direct from the manufacturer to your doorstep. This saves warehousing costs and allows us to pass on the savings to you! However, this means that your products will typically arrive without a packing invoice or receipt. Thus, the order confirmation that you receive via email serves as your official receipt. You will see your order number conveniently along the top. If you have discarded, lost, or never received your receipt, no problem; contact our helpful Customer Service Experts, and we'll be happy to send another one.

Cancelling An Order

Once the order is placed with www.prosportsequip.com we will submit an order directly to the manufacturer on your behalf. This occurs immediately after an order is placed by the customer (7 days a week). Once this step has been completed, www.prosportsequip.com and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer.

If your order has already been shipped it cannot be cancelled, but can be returned under our Return Policy. To cancel an order, please call our helpful Customer Service Experts at (866) 400-0424. Since time is of the essence, it's best to call rather than email us. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your credit card statement.

Payment Methods

We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.

Credit Cards  – We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Checks  – We are happy to accept checks. Checks need to be made out to "Mario Raymond & Co, LLC" (which is the parent company of Prosportsequip.com). Please include your order number on your check and include a copy of your receipt. Please mail your payment to: 39899 Balentine Drive, Suite 200 Newark Ca. 94560. Please be aware that orders paid for via check will not be processed until we receive the check, and the check has cleared the bank. If time is of the essence, we recommend paying via one of the other methods listed above.

Sales Tax

Items sold and shipped to destinations inside California are subject to a standard sales tax. All orders to other states are tax-free!

Order Tracking

Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website of the delivery carrier. If you have any questions, or if your delivery seems behind schedule, our friendly Customer Service Experts are always there to help.

Backordered Items

Occasionally due to popularity of an item, a product is placed on backorder until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately by one of our Customer Service Experts. 

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★ Our Reviews

We Let Our Customers Speak For Us!

178 reviews
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Quick Shipping! Great Price!

The equipment came exactly as pictured! It arrived quickly and my daughter wanted it assembled as soon as she opened it! Best present ever! Assembly was quick and Mario was great to work with! Will be back!

Portolite Long Spiked Fast Pitch Softball Mats

These mats have seen over 200 fast pitch games so far this year and are still in mint condition. Pro Sports Equip got these mats to us on such a short notice and really went above and beyond for us at the Elizabethtown Sports Park. We will continue our relationship with Pro Sports Equip in the future and continue updating all of you on how the mats hold up.

Mound received…. And its awesome!!

Mound received…. And its awesome!! Better than I expected…. Good quality…. Used it last week in our game and it performed perfectly. Thank you!

Warm Regards,

Abraham J Ward

Great working with Pro Sports Equip

Our experience working with Mario and Pro Sports Equip was great. Appreciate the help all along the way.

Thanks!

Rookie tennis ball machine

Bought a tennis ball machine from Pro Sports. We are very satisfied with the purchase and use it 3-4 times a week. Mario was great and provided excellent customer service.